Frequently Asked Questions
Yes, In case you would like early shipping, please WhatsApp us +91 85953 35322. We will definitely try to accommodate your request!
For customized measurement, please select the ‘customized’ button size. For other customizations please write you customization requests in the notes box. We will inform your within 24 hours if the customization
affects the price.
Alternatively, please click on message on the product page itself, click on the WhatsApp icon or contact us at +91 85953 35322 to speak to a designer.
All international order prices are exclusive or import duties and other charges. If you are importing the outfit you will most likely be charged by your local government, agents etc. in order to clear your parcel through customs. There will not be any additional charges for orders delivered within India.
Shipping within India is complimentary. International shipping is complimentary if the order value is above INR 35000 under which INR 4000 will be charged additionally at check out.
We accept most International and Domestic credit cards, UPI, Razor pay, PayPal. You could also choose to pay via bank transfer. For this please email us at firstname.lastname@example.org or WhatsApp us at +91 85953 35322.
In case your payment is declined, please check the PIN password and try again. In case it fails again or an error occurs please WhatsApp us at +91 85953 35322. We will assist you with an alternative payment method.
No, we do not receive any such information.
Yes, all our gateways are secure. They are transmitted through SSL transmission technology which is safe.
Yes, please mention studio delivery in the notes box while ordering.
We recommend ‘customized measurements’ for a good fit. Please take your measurements patiently and feel free to contact a designer at +91 85953 35322 for any assistance or guidance.
Our garments are dry clean only. Also please store your outfit in plastic or airtight packing as moisture, dust etc. can affect the quality of your garment.
Please email us at email@example.com with images of the damage. We will assist you in the best way possible.
All of our garments are made to order, and hence we do not accept returns or exchanges of any kind.
You can cancel your order within 24 hours of ordering. For this please email us at firstname.lastname@example.org . We will email you a credit note of the amount sent after deducting any fees, charges charged by the payment gateway to us within 7 working days. Post 24 hours no cancellations will be accepted as we would have started processing your order by then.
If you would like to change your delivery address, please email us at email@example.com. If we have not shipped the order till then we will deliver to the new address.
If you would like to have alterations done, please email us at firstname.lastname@example.org mentioning your order number with videos of the alteration requirement attached. Our team will revert to you within 72 hours to discuss the same.